Privacy Policy

At Camp Walden, we recognize that privacy is important, and we treat it as a priority.  We are committed to keeping the personal information of our campers, families, and clients secure, accurate, confidential and private.  We are dedicated to providing you with an unforgettable Camp Walden experience while protecting your privacy and safeguarding your personal information.

WHAT PERSONAL INFORMATION DO WE COLLECT?

“Personal Information” is any information about an identifiable individual.

The personal information we collect is limited to that which enables us to conduct a personalized, safe and efficient camp experience for our campers, and includes:

  • Name, address, telephone numbers, and email addresses on the application form, to allow for regular and emergency contact
  • Custody information, for camper safety and welfare
  • Basic health information about your camper
  • Other health and behavioural information (ie: special needs, allergies, medical history, mental health information) in order for our counsellors, nurses, and program instructors to provide the best care for your camper
  • Financial account or credit card information to facilitate payment
  • Other personal information, collected either verbally or electronically to support these purposes.

We collect personal information about your camper and family so that we can provide the best and safest experience for your child at Camp Walden.  We also use this personal information to share updates with our families and clients about news and other events at Camp Walden.  We also use this personal information for business analysis to continuously improve the Camp Walden experience.

CONSENT

We will obtain express consent from you to collect and use personal information, or we may determine that consent has been implied in the circumstances (ie:  medical, or other emergency reasons make it impossible or impractical to obtain express consent).  Consent may be in writing on paper or by email, or through online forms or social platforms, or verbally in person or on the telephone.  As part of the application process, and afterwards from time to time, we will request you to provide information to permit us to provide the best care for your camper.  In doing so, you consent to the collection, use and disclosure of such information to appropriate third parties for these purposes.

USE, DISCLOSURE AND RETENTION

Camp Walden will only use and disclose the personal information we collect to fulfil the identified purposes, or where otherwise required by law.  Only staff members whose jobs and responsibilities require access to personal information will have access.  Except as set out in this policy, Camp Walden does not sell, rent, lease or otherwise disclose personal information, and retains personal information only as long as needed to fulfil the purposes for which it was collected, or as required by law.  When the information is no longer required, it will be destroyed, erased or made anonymous by Camp Walden.  For campers, families, and staff, personal information is retained for a period of 3 years after the last day of their last summer at camp, after which it will be destroyed, erased, or made anonymous.  Basic contact information consisting of address, phone number and e-mail address will be retained for alumni and marketing purposes.

ACCURACY

It is important that your personal information is accurate and complete.  You have the right to access, verify and amend the information we have about your family.  It is your responsibility to keep us informed of any changes, such as a change of contact information or address, the health of your camper, or anything else.  In that regard, please contact us as set out below.

SECURITY

We use physical, contractual, electronic, procedural safeguards and processes to protect all personal information in our control against unauthorized access and use.  Our safety and security measures are appropriate to the sensitivity level of the information involved.  Our staff members are trained in our procedures, requirements and expectations concerning the use and protection of personal information.

YOUR RIGHT TO ACCESS

You have a right to access your personal information that we have in our possession.  Upon written request to our Privacy Officer by e-mail at privacy@campwalden.ca, we will inform you of the existence, use and disclosure of your personal information under our control within 30 days of your request.  You may challenge the accuracy and completeness of that personal information and request that it be corrected or amended.

CHILDREN’S PRIVACY PROTECTION

We do not knowingly solicit or collect personal information from children under the age of 13.  If you are under the age of 13, please do not submit any personal information to us.  If we are notified or discover that a child under the age of 13 has submitted personal information to us, we will take reasonable steps to delete the information.

CHANGES TO OUR PRIVACY POLICY

 Camp Walden may update this policy from time to time, so please review it periodically.  However, regardless of our right to update this policy as indicated, we will never use personal information that you have provided to us in a new way without giving you an opportunity to give or withhold your consent.

CONTACT INFORMATION

If you have any questions or concerns about our privacy policy, please contact our Privacy Officer by e-mail at privacy@campwalden.ca or by telephone at 1-888-254-4274.

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